Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 1, 2025

1. Who We Are

ConnectCanada ("we," "us," or "our") is an independent third-party plan comparison and referral service operating in Canada. We help Canadian residents compare internet, cable TV, and mobile phone plans from various providers. We are not a telecommunications provider ourselves.

If you have questions about this Privacy Policy, contact us at: privacy@connectcanada.ca or call +1 (647) 988-6282.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or call us:

3. How We Use Your Information

We use your personal information to:

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to measure advertising performance (Google Ads conversion tracking) and improve your experience. You may disable cookies in your browser settings, though some features of our site may not function correctly as a result.

We use Google Analytics to collect anonymised data about site usage. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

To exercise any of these rights, contact us at privacy@connectcanada.ca.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Call recordings are typically retained for up to 12 months. Website analytics data is retained per Google Analytics' standard data retention settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of information transmitted to our website.

9. Children's Privacy

Our service is intended for adults (18 years and older). We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related questions or to exercise your rights, please contact us: