1. Who We Are
ConnectCanada ("we," "us," or "our") is an independent third-party plan comparison and referral service operating in Canada. We help Canadian residents compare internet, cable TV, and mobile phone plans from various providers. We are not a telecommunications provider ourselves.
If you have questions about this Privacy Policy, contact us at: privacy@connectcanada.ca or call +1 (647) 988-6282.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or call us:
- Contact information: Name, phone number, email address
- Location information: Province, city, postal code (to find plans in your area)
- Service preferences: Your current provider, desired services, budget range
- Call recordings: Phone calls may be recorded for quality assurance and training purposes
- Website usage data: IP address, browser type, pages visited, time on site (via cookies)
- Google Ads data: Click and call conversion data tracked through Google Analytics and Google Ads
3. How We Use Your Information
We use your personal information to:
- Match you with suitable internet, TV, and mobile plans in your area
- Refer you to our partner providers if you choose to proceed
- Improve our comparison service and customer experience
- Comply with legal obligations under PIPEDA and applicable provincial privacy laws
- Send you follow-up information you have requested (with your consent)
- Measure and improve our Google Ads campaigns
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers you choose: If you wish to proceed with a plan, we refer you to the relevant provider who will collect their own information directly
- Google: Anonymised analytics and ad conversion data via Google Analytics and Google Ads
- Legal authorities: If required by law, court order, or regulatory requirement under Canadian law
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to measure advertising performance (Google Ads conversion tracking) and improve your experience. You may disable cookies in your browser settings, though some features of our site may not function correctly as a result.
We use Google Analytics to collect anonymised data about site usage. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent to our use of your data at any time
- Request deletion of your personal information (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at privacy@connectcanada.ca.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Call recordings are typically retained for up to 12 months. Website analytics data is retained per Google Analytics' standard data retention settings.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of information transmitted to our website.
9. Children's Privacy
Our service is intended for adults (18 years and older). We do not knowingly collect personal information from individuals under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
- Email: privacy@connectcanada.ca
- Phone: +1 (647) 988-6282
- Website: connectcanada.ca